Surgical Enquiries & Booking Advisor

Job Summary

As a Surgical enquires & booking advisor, the successful candidate will join a highly dynamic team responsible for scheduling surgical procedure appointments. The candidate will gain an in-depth knowledge of the Surgical booking process across a range of medical specialties.

We are looking for highly motivated applicants who are committed to producing quality outcomes and those who thrive on the challenge of working in a fast paced and busy office environment.

Key Responsibilities:

• Scheduling of surgical procedures within specific time scales
• An efficient, effective and focused response to all enquiries via telephone and email
• Ensuring all records are accurate and up to date relating to patient treatment
• Liaising with colleagues across a variety of teams
• As part of a team ensure that patients are handled quickly and effectively

The above list is not exhaustive and additional / alternative tasks may be required from time to time as directed.

Person Specification: 

Qualifications

Essential

5 GCSE grades A-C including Maths and English or Equivalent.

Desirable

Previous experience of CRM/databases

Experience

Essential

Evidence of experience in the full MS Suite including Word and Excel

Desirable

Background in medical administration

Special Knowledge and Skills

Essential

Understanding of the Data Protection Act and importance of confidentiality

The ability to communicate effectively with a wide range of people via the company telephone and other electronic systems

Desirable

Knowledge of medical terminology

Personal Attributes

Essential

Excellent customer service skills and telephone manner

An eye for accuracy and detail when dealing with patient records

Understand the role of teamwork in providing quality service

Ability to work on own initiative

Demonstrate ability to problem solve

Highly organised and able to prioritise tasks

Confidence in your ability to deal with changing deadlines

Commitment to ongoing development

Motivated and enthusiastic

To apply, please complete an application AND monitoring form and return to the recruitment team.

CV's will not be accepted.

Closing date for all applications is Monday 20th December, 2021 at 4pm.

Please note interviews for this role will take place on or after 5th January 2022.

How to Apply

To apply, please complete an application and monitoring form and return to the recruitment team at:
Human Resources Department, Kingsbridge Healthcare Group, Channel Wharf, 21 Old Channel Road, Titanic Quarter, Belfast, BT3 9DE or email to recruitment@kingsbridgehealthcaregroup.com

For queries, or further information, please contact the HR Department on 028 9073 5232.