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Privacy

1. Introduction

3fivetwo respects your right to privacy and comply with our obligations under Data Protection legislation. The purpose of this Web Site Privacy Policy is to outline how we deal with any personal data you provide to us while visiting this web site. If you are unhappy with this Web Site Privacy Policy you should not use this web site.

By visiting this web site, you are accepting the terms of this Web Site Privacy Policy. Any external links to other web sites are clearly identifiable as such, and we are not responsible for the content or the privacy policies of these other web sites.

2. Types of Information Collected

We retain two types of information:

Personal Data

This is data that identifies you, or can be used to identify or contact you, and may include your name, address, email address, user IP addresses in circumstances where they have not been deleted, clipped or anonymised, telephone number, and billing and credit card information. Such information is only collected from you if you voluntarily submit it to us.

Non-Personal Data

Like most web sites, we gather statistical and other analytical information collected on an aggregate basis of all visitors to our web site. This Non-Personal Data comprises information that cannot be used to identify or contact you, such as demographic information regarding, for example, user IP addresses where they have been clipped or anonymised, browser types and other anonymous statistical data involving the use of our web site.

3. Purposes for which we hold your Information

Non-Personal Data

We use the Non-Personal Data gathered from visitors to our web site in an aggregate form to get a better understanding of where our visitors come from, and to help us better design and organise our web site.

Cookies

This web site uses “cookie” technology. A cookie is a piece of text stored by the browser on your computer, at the request of our server. We may use cookies to deliver content specific to your interests and to save your personal preferences so you do not have to re-enter them each time you connect to our web site – our cookies are not available to other web sites. Cookies are desirable for some functionality available on the 3fivetwo website. No personal information is recorded, and the cookie is automatically deleted when you log out or close your browser. You are always free to decline our cookies, if your browser permits, or to ask your browser to indicate when a cookie is being sent. You can also delete cookie files from your computer at your discretion. Note that if you decline our cookies or ask for notification each time a cookie is being sent, this may affect your ease of use of this web site.

Personal Data

We will process any Personal Data you provide to us for the following purposes:

a) to provide you with the goods or services you have ordered;

b) to contact you if required in connection with your order or to respond to any communications you might send to us;

c) to send you other 3fivetwo Healthcare Group information such as courses, newsletters or product releases that we feel may be of interest to you.

4. Disclosure of Information to Third Parties

We will not provide Non-Personal Data to third parties.

We will not disclose your Personal Data to third parties unless you have consented to this disclosure or unless the third party is required to fulfil your order (in such circumstances, the third party is bound by similar data protection requirements). We will disclose your Personal Data if we believe in good faith that we are required to disclose it in order to comply with any applicable law, a summons, a search warrant, a court or regulatory order, or other statutory requirement.

5. Security

Your Personal Data is held on secure servers hosted by our IT support companies locally. We will take all reasonable steps (including appropriate technical and organisational measures) to protect your Personal Data.

6. Changes to the Web Site Privacy Policy

Any changes to this Web Site Privacy Policy will be posted on this web site so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any time we decide to use Personal Data in a manner significantly different from that stated in this Web Site Privacy Policy, or otherwise disclosed to you at the time it was collected, we will notify you by email, and you will have a choice as to whether or not we use your information in the new manner

 

3fivetwo Medical Ltd Privacy Policy and General Data Protection Regulation (GDPR)

Our Privacy notice will be a statement and describe to our patients, carers, visitors, the general public and staff how we collect, use, store, retain and disclose the personal data and information that we hold.

The following Privacy Notice forms a part of our ongoing commitment to the fair and lawful processing of all personal data.

 

We are governed by the following guidelines and legislation:

Data Protection Act 1998

General Data Protection Regulations (GDPR) 2018

Access to Health Records Act 1990

Freedom of Information Act 2000

Public Records Act 1958

Copyright Design and Patents Act 1988

International Organisation for Standardisation (ISO) – Information Security Management

 

We are governed by The Regulation and Quality Improvement Authority (RQIA) and copies of current inspection reports are available via their website.

https://www.rqia.org.uk/

 

Our Health Care Professionals including Consultants, Doctors. Nurses, and support staff are also regulated and governed by appropriate professional bodies.

What information do we collect about you and why?

 

3fivetwo Group process personal information and data in order to enable us to support the provision of healthcare services to patients, maintain our own accounts and records, promote our services, and to support and manage our employees. We also process personal information about health care professionals that deliver services throughout the organisation.

We also use information to support and monitor our services to enable the delivery of high quality healthcare. This type of information will usually be provided in an aggregate or anonymised form, so that we cannot identify an individual.

3fivetwo Group may ask for and hold various details of personal information regarding yourself which will be used to aid in the delivery of appropriate care and treatment.  The data collected may include the following:

 

 

The following may also be collected in certain circumstances:

 

The information and data described above is collected in a number of different ways and can include:

 

How your Information and Data is used:

 

How your Information and Data is kept safe, confidential and retained:

To protect your confidentiality it is important to us that all of your information is kept safe and secure. 

Information and data that is collected is kept within secure paper and electronic records.  Access to these records is restricted to only those who require access.

The Data Protection Act 1998 and as of 25th May, GDPR, regulate the processing of personal information and data.  The strict principles within these Acts govern our duty and our use of any data.  352 Medical Limited is registered with the Information Commissioner’s Office (ICO) and details of this can be found on their website:

https://ico.org.uk/about-the-ico/what-we-do/register-of-data-controllers/

Enter our registration number: Z1431766

 The use of Technology allows us to protect personal data in various ways, including the restriction of access.  When keeping your information safe, our guiding principle is that we are holding your data within the strictest confidence.

 

Everyone that works within 3fivetwo Group is subject to the Common Law Duty of Confidentiality, the Data Protection Act 1998 and GDPR 2018. 

Information that is provided to us in confidence will only be used for the purpose that it was collected for, unless there are other circumstances which are covered by law.

All 3fivetwo Staff are required to undertake training in Data Protection/GDPR, Confidentiality, IT and Cyber Security and other specialist training dependent on job role.

 

Who will your Information and Data be shared with:

To enable us to fulfil our duties and ensure that the best care possible is provide we will need to share information about you with others.  We may need to share your information with a range of other parties including Health and Social care organisations and regulatory bodies.  You may be contacted by any one of these organisations for a specific reason, the organisation will have a duty to be able to tell you why they are contacting you.

Where appropriate and in accordance with local laws and requirements, we may share your personal data, in various ways and for various reasons, with the following categories of organisations:

Where sharing patient information is shared with other organisations, an information sharing agreement will be drawn up to ensure that all information that is shared is done so in a way which complies with all relevant legislation.  

Your right to withdraw consent:

You have the right to refuse and/or withdraw you consent to information sharing at any time.  You will have any possible consequences of this fully explained to you.  This could include delays in you receiving relevant care.

 

Contacting us regarding your Information and Data:

One of the main objectives of GDPR is to protect and clarify the rights of EU citizens and individuals in the EU with regards to data privacy. This means that you retain various rights in respect of your data, even once you have given it to us. These are described in more detail below.

Within 3fivetwo Group there is a senior person who has responsibility for protecting the confidentiality of all of your information. 

Under GDPR this person is known as the Data Protection Office (DPO).  They can be contacted with any queries relating to your Data and how this is being used. 

Data Protection Officer

Jennifer McLaughlin

Under The Data Protections Act 1998 and GDPR any person may request access to the information (with some exemptions) that is held about them. 

Data Subject Access Requests (DSAR):

Within the law you have the right to ask us to confirm what information we hold about you at any time, and you may ask us to modify, update or delete such information.  At this point we may comply with your request or, additionally do one of the following:

 

 

Right to erasure:

In some situations (for example, where your data has been processed unlawfully), you have the right to request us to "erase" your personal data.

Your request will be responded to within 30 days (although we may be allowed to extend this period in certain cases) and will only disagree if certain limited conditions apply.

Once your request has been agreed, we will delete your data but will generally assume that you would prefer us to keep a note of your name on our register of individuals who would prefer not to be contacted. This will in turn minimise the chances of you being contacted in the future where your data are collected in unconnected circumstances. If you would prefer us not to do this, you are free to say so. 

If your interests or requirements change, you can unsubscribe from part or all of our marketing content (for example marketing emails or newsletters) by clicking the unsubscribe link in the email, or emailing

 

Right of data portability:

If you wish, you have the right to transfer your data from us to another data controller. We will be able to you help with this.  This can be done by either directly transferring your data for you, or by providing you with a copy in a commonly used machine-readable format.

 

Right to lodge a complaint with a supervisory authority:

You also have the right to lodge a complaint with your local supervisory authority, details of which can be found below:

The Information Commissioner's Office: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF Tel: 0303 123 1113; email

 

How do we store and transfer your Information and Data internationally?

In order for us to operating in the most efficient way, it is possible that we may have to transfer or store your data internationally.

It is important to us to make sure that your data are stored and transferred only in ways which are secure. Therefore we will only transfer personal data outside of the European Economic Area or EEA (i.e. the Member States of the European Union, together with Norway, Iceland and Liechtenstein) where it is compliant with data protection legislation and the means of transfer provides adequate safeguards in relation to your data, for example:

- by way of data transfer agreement, incorporating the current standard contractual clauses adopted by the European Commission for the transfer of personal data by data controllers in the EEA to data controllers and processors in jurisdictions without adequate data protection laws; or

- by signing up to the EU-U.S. Privacy Shield Framework for the transfer of personal data from entities in the EU to entities in the United States of America or any equivalent agreement in respect of other jurisdictions; or

- transferring your data to a country where there has been a finding of adequacy by the European Commission in respect of that country's levels of data protection via its legislation; or

- where it is necessary for the conclusion or performance of a contract between ourselves and a third party and the transfer is in your interests for the purposes of that contract (for example, if we need to transfer data outside the EEA in order to meet our obligations under that contract if you are a Client of ours); or

- where you have consented to the data transfer.

•To ensure that your personal information receives an adequate level of protection, we have put in place appropriate procedures with the third parties we share your personal data with to ensure that your personal information is treated by those third parties in a way that is consistent with and which respects the law on data protection.

Changes to the 3fivetwo Privacy Policy:

Any changes to this Privacy Policy will be posted on our web site   (http://3fivetwo.com/group/privacy) so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any time we decide to use Personal Data in a manner significantly different from that stated in this Privacy Policy, or otherwise disclosed to you at the time it was collected, we will notify you by email, and you will have a choice as to whether or not we use your information in the new manner.